About Us

The Customer Loyalty Specialist (CLS) Designation Program is ran by the Customer Service Coalition (CSC).The Customer Service Coalition (CSC), an industry networking association with a solid, globally spanning membership base, sponsors the CLS. The mission of the CSC is to enhance members’ opportunities for professional success within the customer service arena across a broad range of industries, by offering a wealth of informational, career advisory and professional expertise.  

Our Team

Kalin Bracken, Managing Director Email: Kalin@CustomServiceCertification.com

Richard Wilson, Managing Partner Email: Richard@CustomServiceCertification.com

Adriana Albuquerque, Customer Relations Email: Adriana@CustomServiceCertification.com

Customer Service Inquiries: Team@CustomServiceCertification.com

Physical Address: Customer Service Coalition, CLS Designation 3300 185th Avenue Suite #108 Portland, OR 97229 Phone Number: (503) 893-4171 Fax Number: (480) 772-4041