Frequently Asked Questions (FAQ)

Below are some of the frequently asked questions regarding the Customer Loyalty Specialist (CLS) Program. If you are interested in the program you may want to download the full study guide available for participants of this program.

Question What are the major advantages to taking the Customer Loyalty Specialist Program?

The CLS not only provides a thorough education on numerous aspects of the customer service profession, but also will continue to prove itself as a major asset in any career pursuit.  The major advantages include:

• Building a solid framework of knowledge on customer service as both a personal career, and about its role within the macro business spectrum.
• Enhance communication and interpersonal skills that will translate to all arenas of your life, both in the office and outside the workplace.
• Profit from the convenience and flexibility inherent throughout the entire Customer Loyalty Specialist (CLS) certification process. The completely self-paced study format allows you to study wherever you want, while the entire exam is administered online and may be completed from your place of home or work.
• Further cultivate your interests and hone your strengths in particular areas within the customer service area, better enabling your search for the right job and career track for you.
• Give your resume an edge by proving your qualifications and credibility to potential employers with a professional industry certification.
• More online at: http://customerservicecertification.com/Benefits.html

Question What does the certification mean?

The certification legitimizes your expertise in the area of customer service and will bolster your resume and job searching prospects by adding credibility to your professional value and specialized knowledge. 

Question Are there any requirements for signing up for the program?

No, there are no perquisites for the program, just sign up ready and willing to learn more about customer service best practices.

Question Can I use the program to train employees?

Absolutely, organizational training is encouraged and we are increasing our offerings of institution based testing due to demands.  Please see our registration page for discounts offered to corporations and small teams of professionals. 

Question As an employer, why should I hire someone with the CLS certification?

Hiring someone with a proven comprehension of essential practices and proven ability to implement them in any given service situation is a huge advantage for your organization. In addition to cutting down on costly and time consuming training, you have the added reassuring of placing a professional recognized and qualified representative on your front lines.

Question What must I score on the exam to pass and receive my certification?

You must score at least 80% in order to complete the certification program.

Question How soon can I expect to receive my results?

4 weeks from test date you will obtain your scores.

Question If I fail the exam, can I retake the exam and, if so, how much does it cost to retake?

You are allowed to retake the exam after a 3-month waiting period and the fee is $150.

Question When Can I Take the Exam?

The CLS Program is offered on a revolving basis to 100 participants per session, and you may start and complete the program on any timeframe you wish. Once you enroll you can immediately select your examination date or wait until you feel ready for the examination and then email us with your preferred testing date.

The dates you may choose from include January 15th, April 15th, July 15th, or October 15th of each year. Most professionals take 2-4 months to prepare for this examination after they register for the program.

Question How long is the exam?

You have 2 hours to complete the exam.

Question I live outside the US, can I still earn this certification?

Absolutely, the exam and related materials are all available online in order to be accessible and convenient.

Question Where do I sign up?

You can sign up on this page of our website: http://customerservicecertification.com/Registration.html

Question Once I sign up am I able to obtain a refund if I change my mind?

Absolutely, for 3 weeks from date of sign up there is a no questions asked, refund provided to anyone who changes their mind for any reason.   Please notify us within three weeks in writing about this request.   

Question How many times can I take the Exam?

As many times as needed to master the knowledge required to pass the exam. 

Question How much time does it take to study?

While every person has different levels of reading comprehension and ability to retain information, making it impossible for a specific amount of time, but most professionals study for 50-75 hours before taking the exam. Reading all exam materials thoroughly and reviewing them throughout the four month period in between the sign-up deadline and exam date should suffice.

Question How much does the certification program cost?

$500, plus the cost of the books. Don't worry there are no travel fees, hotel fees, traveling costs or technology fees associated with our program.

Question What methods of payment are accepted for the program?

We accept payment through internet-based credit card payments, fax-based credit card payments, check payment through traditional mail, Western Union or Paypal. To register now please see this page:  http://customerservicecertification.com/Registration.html

Question What materials are required for this exam and where do I get them?

There are four books necessary, find them at http://CustomerServiceBookstore.com.

Question Is the cost of books included in the program fee?

No, but the books will cost between $40 and $70 total.