var ver='4.0.3';
var m3=new Object;
m3.name='m3';
m3.fnm='dhtmlmenu_m3';
if(!window.lastm||window.lastm<3)lastm=3;
m3.v17=null;
m3.v17Timeout='';
var maxZ=1000;
m3.v18;
m3.targetFrame;
var docLoaded=false;
m3.bIncBorder=true;
m3.v29=null;
m3.v29Str='';
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m3.scrollStep=10;
m3.fadingSteps=8;
m3.itemOverDelay=0;
m3.transTLO=0;
m3.fixSB=0;
m3.v62=0;
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var pths = pth.lastIndexOf(sepCh);
pth = (pths==-1)?'.':pth.substring(0,pths);
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pths = pth.lastIndexOf(sepCh);
pth = (pths==-1)?'.':pth.substring(0,pths);
m3.v57=pth;
m3.v56="<root>";
m3.maxlev=1;
m3.v22=0;
m3.sepH=10;
m3.bHlNL=1;
m3.showA=1;
m3.bVarWidth=0;
m3.bShowDel=0;
m3.scrDel=0;
m3.v23=150;
m3.levelOffset=20;
m3.bord=1;
m3.vertSpace=5;
m3.sep=1;
m3.v19=false;
m3.bkv=0;
m3.rev=0;
m3.shs=0;
m3.xOff=0;
m3.yOff=0;
m3.xSOff=0;
m3.ySOff=0;
m3.v20=false;
m3.cntFrame="";
m3.menuFrame="";
m3.v24="";
m3.mout=true;
m3.iconSize=8;
m3.closeDelay=1000;
m3.tlmOrigBg="#004080";
m3.tlmOrigCol="#FFFFFF";
m3.v25=false;
m3.v52=false;
m3.v60 = 0;
m3.v11=false;
m3.v10=0;
m3.ppLeftPad = 5;
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m3.v01=2;
m3.tlmHlBg="#B2CFEB";
m3.tlmHlCol="#000000";
m3.borderCol="white";
m3.menuHorizontal=true;
m3.scrollHeight=6;

m3.attr = new Array ("11px",false,false,"Black","#B2CFEB","White","Arial,Helvetica","#003366","#FFFFFF","#004080");

m3mn1 = new Array
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,"Required Reading","http://customerservicebookstore.com",0,"",""
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)

m3mn2 = new Array
(
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,"Customer Service Careers","http://customerservicecertification.com/Careers.html",0,"",""
,"Customer Service Coalition","http://customerservicecoalition.org",0,"_blank",""
,"Customer Service Reference.com","http://CustomerserviceReference.com",0,"_blank",""
)

m3mn3 = new Array
(
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,"About Us","http://customerservicecertification.com/About-Us.html",0,"",";s:About Us"
,"Contact Us","http://customerservicecertification.com/About-Us.html",0,"",""
)


absPath="";
if (m3.v19 && !m3.v20)
{
	if (window.location.href.lastIndexOf("\\")>window.location.href.lastIndexOf("/")) {sepCh = "\\";} else {sepCh = "/";}
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}
m3.v02=m3.v23;
document.write("<style type='text/css'>\n.m3CL0,.m3CL0:link{text-decoration:none;width:100%;color:#FFFFFF; }\n.m3CL0:visited{color:#FFFFFF}\n.m3CL0:hover{text-decoration:underline}\n.m3mit{padding-left:15px;padding-right:15px;color:#FFFFFF; font-weight:bold; font-family:Arial,Helvetica; font-size:11px; }\ndiv#xtrmenutable a{margin:0px;border:0px;padding:0px;}\ndiv#xtrmenutable table{width:auto;height:auto;margin:0px;border-collapse:separate;}\ndiv.m3pp {line-height:normal;}\n"+"</"+"style>");
document.write("<"+"script type='text/javascript' src='"+eval('window.m'+lastm).v21+"/menu_dom.js'></"+"script>");